1. Please put only one issue in each ticket. If you have a different problem to address, please open a new ticket.
Internet Brothers Technical Support staff works hard to provide a high level of service, and as such we have a number of practices in place to provide quick communication and resolution to customers' issues. One of these practices is to make sure that each distinct issue has its own unique ticket.
Limiting each ticket to exactly one issue ensures that, at any point in the ticket's lifespan, each analyst who contributes to the ticket is investigating and communicating about precisely the same issue. This practice also greatly enhances our ability to search for and track issues internally.
2. Please reserve High (Priority) or departments use to true, dire, and very emergencies only.
3 . Please make sure you add your server login information to your ticket.
4. Although our technical support is 24 hours online but for serious issues that need our immediate attention please consider our time in Korea. If you have a project like Migration of your site that needs to be handled after office hours you should let us know in advance.
Like most web hosting companies in South Korea after office hours response time is limited and only " Server is down " issues are handled.
We have less staff on premises at night time, especially on weekends they take care of urgent issues like when the whole server is down, or when a server needs reboot etc.
6. Write in clear English. Include any error messages that occur on-screen or are found in your logs
Please provide a screen capture AND also type the error exactly as it appears in the picture.
* Explain step-by-step how to reproduce the scenario or problem you are describing
* If you think a video of the screen would help please make one but do not attach the video in your ticket
Upload it in your dropbox or any other server and send us a link
* State when the problem started and what changes were made immediately beforehand
